1. PLAN AHEAD FOR YOUR MEETING OR VIDEO CONVERSATION: know their names and gather as much information about the family or client as possible (professions, ages, what they are looking for, etc.). Familiarize yourself with the location. For a video call, ensure your internet connection is working ok and if you meet them in person, make sure your mobile internet for Google Maps, just in case. Be ready for a call or arrive rather 10 minutes earlier than late but call them and apologize if you are running a bit late.