1. PLAN AHEAD FOR YOUR MEETING OR VIDEO CONVERSATION: know their names and gather as much information about the family or client as possible (professions, ages, what they are looking for, etc.). Familiarize yourself with the location. For a video call, ensure your internet connection is working ok and if you meet them in person, make sure your mobile internet for Google Maps, just in case. Be ready for a call or arrive rather 10 minutes earlier than late but call them and apologize if you are running a bit late.
3. LEAVE A MESSAGE (or call them) BEFORE THE CALL OR YOUR ARRIVAL to introduce yourself: you can also double-check about the address, phone number, etc.
4. CLEAN, SMART AND TIDY APPEARANCE: make a good impression with the family or client, don't wear too much of jewellery, wear smart clothes but comfortable enough to play with children and getting to know them more.
5. BRING RELEVANT DOCUMENTATIONS: you can show them your any relevant qualifications/training certificates (e.g. DBS, First Aid Certificate, Education background, written references from previous employers)
6. GREET THE PARENTS AND A SMILE, MAINTAIN EYE CONTACT: positivity is the way!
7. USE FORMAL AND GRAMMATICALLY CORRECT ENGLISH
8. INTERACT WITH ALL FAMILY MEMBERS AND CHILDREN: create happy environment, you want them to like you, smile to children and talk to them
9. BE HONEST WITH YOUR ANSWERS: if there is any previous negative experience you have to talk about, always end this on the positive note (explain what you have learnt from it, etc.), emphasise what you are the most passionate about (e.g. cooking pasta, taking children to libraries) and why you like the job.
10. YOUR POTENTIAL QUESTIONS:
- You should have learnt about your everyday duties; if it still not clear ask them: What is the rough time scale of the work required?
- What are the most important qualities for you in the job?
- What activities do children enjoy? What they like to eat, what they don’t? Do they take any medication, or do they have any special needs that you should be aware of?
- What is your concept of a clean house?
- Will I be required to work over the weekends?
- What salary would you be willing to offer? Will I be paid for overtime?
11. DON'T USE YES/NO ANSWERS ONLY: prepare yourself and even read the potential questions if you wish, maintain a friendly and smooth conversation
12. THANK THEM FOR THEIR TIME: it is also recommended to follow up with a text or emailing a few hours later to thank the family or client for their time and that you are looking forward their decision being made